retaillane.net Return & Refund Policy
We want you to be completely happy with your purchase! If for any reason you’re not satisfied with your order, please review our return and refund policy below:
1. Returns
- Eligibility for Returns: We accept returns on stickers only if they are damaged or defective upon arrival.
- Timeframe: Requests for returns must be made within 14 days of receiving your order.
- How to Return: To initiate a return, please contact our customer service team at info@retaillane.net with the following details:
- Order number
- Description of the issue (damaged or defective items)
- Photos of the damaged/defective items
2. Refunds
- Refund Process: Once your return is approved, we will issue a full refund to your original payment method, excluding any shipping costs.
- Timeframe for Refund: Refunds are processed within 7-10 business days from the date the return is received and inspected.
- Non-Refundable Items: We do not offer refunds for:
- Change of mind or wrong order selection
3. Exchanges
- We do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item for a refund and place a new order for the desired product.
4. Shipping Costs
- its free
5. Contact Us
If you have any questions or need assistance with a return or refund, please reach out to us at info@retaillane.net. We’re happy to assist you!
Thank you for shopping with us!